Frequently Asked Questions
What size are the condiments that you send?
The condiments are full sized for each of their type. For example, the Ketchups and BBQ Sauces would be 12 fl. oz bottles and the hot sauces are 5 or 6 fl. oz.
How does the survey work?
Once you choose which one of the subscriptions you want, you will have to answer a few questions on the products page. This tells us which types of sauce you like, dislike, and are neutral towards. It also tells us your tolerance to spice. This allows us to choose the perfect sauces for you!
How long will it take to get my sauces?
You will receive your first box within 7 days of your order. If you ordered either the Sauce Boss or Condiment King subscriptions, you will get a box every 90 days after your first one arrives.
What types of condiments are there?
The main types of condiments include BBQ Sauce, Hot Sauce, Ketchup, Mayo/Aioli, Mustard, and Ranch Dressing. We have all types of flavors and variations of these sauces! We are also looking into ways of including more types condiments into our selection.
Do you ship internationally?
We currently only ship in the United States.
What is your cancellation policy?
You can cancel your subscription at any time by emailing us at firstname.lastname@example.org. If you paid yearly, you will be refunded for the boxes you have not yet received that year.
If you are paying monthly, you will have to pay up until your previous quarter has been payed for. For example, if you just received a box and paid that months fee, you will have to pay two more months to pay for that box.
What do I do if one of my sauces is broken when I receive it?
Our priority is to get your delicious sauces to you undamaged and on time. If you received your box and one or more of the bottles are damaged, please email us at email@example.com or contact us on our home page and we will replace the broken bottles right away!
How do you choose your sauces?
We are always on the lookout for great sauces, so we find our sauces in a variety of ways. The most common way we find sauces is through recommendations from our subscribers or from our current suppliers. Once we get these recommendations, we get a team together to taste the sauces to make sure that they are up to our standards!
When is the latest I can order to get my box by Christmas?
December 17th is the last day to order to get your box by December 25th.
If you are ordering a gift certificate, you can order up until December 23rd to receive it on December 24th.